BLOW & GLAM LTD
TERMS & CONDITIONS
Effective Date: 22 June 2026
1. ABOUT US
1.1 Blow & Glam Ltd (Company No. 17302477) (“Blow & Glam”, “we”, “our” or “us”) operates as a luxury beauty concierge and booking platform.
1.2 We arrange appointments between clients and a carefully curated network of independent freelance hairstylists and makeup artists for services at hotels, private residences, weddings, events and other locations.
1.3 Unless expressly agreed otherwise in writing, Blow & Glam does not itself perform the hair or makeup services arranged through the platform. All services are provided by independent freelance artists.
2. BOOKINGS
2.1 All bookings are subject to artist availability and are only confirmed once accepted by Blow & Glam and any required booking fee or payment has been received.
2.2 Blow & Glam reserves the right to refuse or cancel any booking where services cannot reasonably be provided or where circumstances beyond our reasonable control prevent the booking from proceeding.
3. BOOKING FEE
3.1 A booking fee may be required to secure an appointment.
3.2 Where applicable, the booking fee reserves the artist’s availability, is deducted from the total booking value and may be transferred to a rescheduled appointment, subject to artist availability.
3.3 Unless otherwise agreed in writing, the booking fee becomes non-refundable in accordance with these Terms & Conditions.
4. PAYMENT TERMS
4.1 Unless otherwise agreed in writing, full payment must be received prior to the appointment.
4.2 Payments may be made by bank transfer, secure payment link or any other payment method approved by Blow & Glam.
4.3 Blow & Glam reserves the right to cancel any booking where payment has not been received before the scheduled appointment.
4.4 Alternative payment arrangements may apply to destination weddings, corporate bookings, group bookings and bespoke projects and will be confirmed in writing.
4.5 Blow & Glam may collect payments in connection with bookings arranged through the platform. Blow & Glam may retain any agreed booking fee or commission, with the remaining balance payable to the relevant independent artist in accordance with the agreement between Blow & Glam and that artist.
4.6 Completion of payment confirms that the client has read, understood and accepted these Terms & Conditions.
5. CANCELLATION POLICY
5.1 Cancellations made more than forty-eight (48) hours before the appointment are eligible for a full refund.
5.2 Where a booking fee has been paid, it becomes non-refundable if the appointment is cancelled within forty-eight (48) hours of the scheduled appointment.
5.3 Appointments cancelled within twenty-four (24) hours of the scheduled appointment may be charged up to one hundred per cent (100%) of the total booking value to reflect the administrative costs incurred and the loss of earnings suffered by the independent artist who reserved the time slot, provided that Blow & Glam has been unable to re-allocate the slot.
5.4 Failure to attend a confirmed appointment without prior notice shall be treated as a No Show and the full booking value shall become non-refundable.
5.5 Separate cancellation terms may apply to destination weddings, events, group bookings and bespoke projects and will be communicated before the booking is confirmed.
6. RESCHEDULING
6.1 Appointments may be rescheduled more than forty-eight (48) hours before the scheduled appointment without forfeiting the booking fee.
6.2 All rescheduled appointments remain subject to artist availability.
6.3 Blow & Glam cannot guarantee the availability of any particular artist, date or time following a request to reschedule.
7. TRAVEL, PARKING & ACCOMMODATION
7.1 Travel fees may apply depending on the appointment location.
7.2 Additional costs including parking, road tolls, ferry tickets, flights, accommodation and venue access charges may apply and will always be confirmed before the booking is accepted.
7.3 Travel or accommodation purchased specifically for a booking is generally non-refundable once confirmed.
8. EARLY START & LATE EVENING APPOINTMENTS
8.1 Appointments commencing before 8:00am may be subject to an Early Start Fee.
8.2 Appointments commencing after 8:00pm may be subject to a Late Evening Fee.
8.3 Any applicable surcharge will be confirmed before the booking is accepted.
9. WAITING TIME
9.1 Clients are responsible for ensuring timely access to the appointment location.
9.2 The first fifteen (15) minutes of waiting time are complimentary.
9.3 Thereafter, waiting time may be charged at €50 /£50 per hour or part thereof.
9.4 Where delays caused by the client affect the appointment schedule, Blow & Glam and the assigned artist reserve the right to shorten the available service time, reschedule the appointment or cancel the booking where reasonably necessary.
10. HOTELS, VILLAS & PRIVATE RESIDENCES
10.1 Clients are responsible for ensuring access to the property and obtaining any permissions required by hotels, venues or private residences.
10.2 Blow & Glam shall not be responsible for delays resulting from restricted access, security procedures or venue requirements.
11. HEALTH & ALLERGIES
11.1 Clients must disclose any known allergies, sensitivities or medical conditions that may affect the services provided.
11.2 Clients remain responsible for notifying the assigned artist of any allergies or sensitivities before services commence.
11.3 Neither Blow & Glam nor the independent artist shall be responsible for adverse reactions arising from information not disclosed before the appointment.
12. PRODUCTS, EQUIPMENT & HYGIENE
12.1 Independent artists attend appointments fully equipped with their own professional products, brushes, tools and equipment unless otherwise agreed in writing.
12.2 Artists are responsible for selecting the products, techniques and application methods they consider appropriate based on their professional judgement.
12.3 Blow & Glam cannot guarantee the availability of any specific cosmetic, skincare or haircare brand unless confirmed in writing before the booking.
12.4 Where a client requests that personal products be used during the appointment, neither Blow & Glam nor the independent artist accepts responsibility for the suitability, quality, hygiene or performance of those products.
12.5 Artists are responsible for maintaining appropriate professional hygiene standards.
13. INDEPENDENT ARTISTS
13.1 Blow & Glam works with a carefully curated network of self-employed independent freelance hairstylists and makeup artists.
13.2 Independent artists are not employees, workers, partners or agents of Blow & Glam and remain solely responsible for the services they provide.
13.3 Independent artists remain responsible for their own taxes, insurance, licences, professional qualifications, legal obligations, professional conduct, workmanship, acts and omissions.
13.4 Blow & Glam’s role is limited to arranging bookings, coordinating appointments, facilitating communication and collecting payments where applicable.
14. HEALTH, ILLNESS & SAFETY
14.1 Clients must notify Blow & Glam if they or any person receiving the services has a contagious illness or condition that may present a health or safety risk.
14.2 Blow & Glam and the assigned artist reserve the right to postpone, refuse or discontinue services where proceeding would reasonably be considered unsafe.
15. CLIENT SATISFACTION
15.1 Blow & Glam aims to provide the highest standard of professional services through its independent artists.
15.2 As beauty services involve subjective personal preferences, dissatisfaction with personal style alone shall not automatically entitle the client to a refund.
15.3 Clients should raise any concerns during the appointment wherever reasonably possible to allow the assigned artist an opportunity to make reasonable adjustments.
16. ARTIST SUBSTITUTION
16.1 If an artist becomes unavailable due to illness, travel disruption, emergency or circumstances beyond reasonable control, Blow & Glam may offer a suitably qualified replacement artist.
16.2 If no suitable replacement can be arranged, the client shall be entitled to a refund of any amount paid for the affected services.
17. NON-CIRCUMVENTION
17.1 Clients, hotels, venues and partner organisations agree not to directly engage, employ or contract any artist introduced by Blow & Glam outside the Blow & Glam platform for a period of twelve (12) months following the most recent booking without Blow & Glam’s prior written consent.
17.2 This restriction does not apply where the client can demonstrate an existing professional relationship with the artist before the introduction made by Blow & Glam.
18. RIGHT TO REFUSE SERVICE
18.1 Blow & Glam and its independent artists reserve the right to refuse or discontinue services where behaviour is abusive, threatening, unsafe, discriminatory or otherwise inappropriate.
18.2 No refund shall be payable where services are refused or terminated for these reasons.
19. COMPLAINTS
19.1 Any complaint relating to a booking should be submitted in writing within seven (7) days of the appointment.
19.2 Blow & Glam will review the complaint together with the independent artist and respond within a reasonable time.
20. LIMITATION OF LIABILITY
20.1 Nothing in these Terms & Conditions shall exclude or limit the liability of Blow & Glam Ltd for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of England and Wales
20.2 Subject to clause 20.1, Blow & Glam’s total aggregate liability in contract, tort (including negligence), breach of statutory duty, or otherwise arising in relation to any booking shall not exceed the total amount paid by the client to Blow & Glam Ltd for that specific booking.
20.3 Blow & Glam Ltd operates solely as an intermediary booking mechanism. It shall not be liable for any indirect, economic, or consequential losses, including but not limited to loss of enjoyment, loss of time, or missed wedding/event schedules, arising from the performance or acts of independent freelance artists.
21. FORCE MAJEURE
21.1 Blow & Glam shall not be liable for any delay, cancellation or inability to perform its obligations where caused by circumstances beyond its reasonable control, including severe weather, illness, transport disruption, government restrictions, natural disasters, industrial action or emergencies.
22. PHOTOGRAPHY & MARKETING
22.1 With the client’s prior consent, photographs and videos of completed work may be used by Blow & Glam for its website, portfolio, social media and other marketing purposes.
22.2 Consent may be withdrawn at any time by notifying Blow & Glam in writing.
23. PRIVACY
23.1 Personal information is processed in accordance with Blow & Glam’s Privacy Policy and applicable data protection legislation.
24. CONSUMER RIGHTS
24.1 Nothing in these Terms & Conditions excludes or limits any statutory rights available to consumers under applicable law.
25. GOVERNING LAW & JURISDICTION
25.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
25.2 Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
ACCEPTANCE
By completing a payment using a secure payment link, bank transfer or any other payment method accepted by Blow & Glam Ltd, the client confirms that they have read, understood and expressly agree to be bound by these Terms & Conditions.